1. Acceptance of Terms and Conditions

By accessing DTFShop.in, browsing products, creating an account, placing an order or contacting support, you agree to these Terms and Conditions. If you do not agree, please do not use the website or place an order.

2. General Website Information

The content on this website is for general information and purchase guidance. Product information, pricing, stock status, shipping information, policies and support details may change without prior notice. We try to keep the website accurate, but errors or delays may happen.

3. Permitted Use of Website

• You must not use this website in a way that damages or may damage the website, server, accessibility, security or customer experience.
• Unauthorized use of this website may give rise to a claim for damages and/or be treated as an offence under applicable law.
• You must not misuse the website, support system, coupons, rewards, COD facility, return process or customer communication channels.

4. Customer Responsibility

• You must provide correct name, mobile number, email, billing address and shipping address.
• You must verify product compatibility before ordering, especially for printer parts, inks, machines and technical products.
• You must share correct product, printer, machine, order and issue details when contacting support.

5. Intellectual Property

All website content, design, images, graphics, product descriptions, branding, logos and layout are the property of DTFShop/ProlificGeeks unless otherwise stated. You may not reproduce, distribute, copy or use website content without prior written permission.

6. Product Information and Availability

We strive to display product details, pricing and availability accurately. All prices are in Indian Rupees unless stated otherwise. We reserve the right to modify, update, discontinue or remove any product at any time without notice.

7. Product Compatibility

DTF products depend on printer model, printhead, ink system, RIP settings, curing, heat press, fabric and operator handling. DTFShop can guide based on customer-provided details, but customers should verify compatibility before bulk ordering or technical use.

8. Order Placement and Acceptance

Placing an order means you are making an offer to purchase a product, subject to our acceptance. DTFShop may accept, process, hold, verify, cancel or reject an order depending on product availability, payment status, address clarity, COD risk, stock issue, pricing error or support requirement.

9. Product Pricing

Product price, stock, offer, discount, shipping charge and availability may change without notice. If a pricing or stock error is found, we may contact you for correction, alternate product suggestion, refund or cancellation.

10. Payment Terms

• Online payments are processed through supported secure payment gateway methods.
• For prepaid orders, payment must be successfully completed before dispatch.
• Prepaid payment may help faster confirmation and dispatch.
• Failed or unpaid orders may need retry, support review or cancellation.
• Payment gateway fees, platform fees or bank charges may be handled according to payment provider rules and active checkout setup.

11. Cash on Delivery Terms

Cash on Delivery may be available only for eligible products, order values and serviceable pincodes. COD orders may require WhatsApp, SMS or phone verification. DTFShop may cancel COD orders if customer details are incomplete, unreachable, suspicious or high-risk.

12. GST Invoice Terms

If you need GST invoice details, you must enter correct company name and GSTIN during checkout. Invoice details are created based on the order information provided by the customer. GSTIN changes after invoice generation may not always be possible.

13. Coupons, Discounts and Rewards

Coupons, failed payment recovery offers, WhatsApp lead offers, prepaid discounts and reward points may be subject to eligibility, minimum order value, expiry, one-use limits, abuse checks and active store rules. DTFShop may disable, reject or cancel misuse of offers.

14. Shipping and Dispatch

Dispatch depends on product availability, payment confirmation, COD verification, address clarity, packing requirement and courier serviceability. Heavy machines, bulky products, remote locations and North-East locations may require separate shipping confirmation.

15. Tracking Details

Tracking details are shared after courier booking and AWB generation. Courier scans may take time to appear. If tracking is delayed or unclear, customers can use the Track Your Order page or contact support.

16. Address Change

Address change is possible only before courier booking. Once shipment is booked or dispatched, address correction may not be possible and courier rules will apply.

17. Return and Replacement Policy

• Customers are responsible for shipping items back to us for return or replacement unless otherwise agreed by support.
• Items must be returned in original condition, original packaging and unused condition where applicable.
• Returns must be initiated within the return window mentioned on the product page or Return Policy page.
• Certain products may be non-returnable or non-replaceable due to product type, condition, usage, opening, technical nature or hygiene/storage risk.

18. Return Inspection

Return, replacement, exchange or refund decisions depend on product type, condition, proof, packaging, eligibility and inspection. Opened consumables, used products or technical items may not be casually returnable.

19. Damaged, Missing or Wrong Item Claims

If you receive damaged packaging, missing items or a wrong product, contact support quickly with order number, photos, videos and unpacking proof where possible. Resolution depends on proof, courier condition, packing verification and inspection.

20. WhatsApp Support for Returns and General Enquiries

Our WhatsApp support is available for return requests and general inquiries. Please provide correct order details, product details, photos, videos and reason for support request so our team can guide you properly.

21. Machine Installation and Infrastructure

Machine installation terms depend on model, purchase value, retail/reseller type, location and agreed terms. Free installation, if applicable, may not include engineer travel, conveyance, unloading, local handling, electrical work or infrastructure preparation.

22. Warranty and Support Scope

Warranty and support depend on product category, model, purchase type and written terms. Converted printers generally do not carry original printer warranty. Support may apply only to added conversion parts depending on purchase terms.

23. Product Support and Tickets

For support, customers should share order number, product details, printer model, printhead type, photos, videos and issue explanation. DTFShop may provide support through WhatsApp, email, phone, ticket system, remote troubleshooting or onsite visit where applicable.

24. Retail and Reseller Machine Terms

Retail machine pricing may include support or installation scope for eligible machines. Reseller pricing generally does not include installation and service support. These services may be charged separately if required.

25. Privacy Policy

Your use of this website is also governed by our Privacy Policy. Customer data may be used for order processing, payment confirmation, shipping, GST invoice, support, ticket handling, rewards and communication.

26. External Links

DTFShop.in may include links to third-party websites, payment gateways, courier tracking pages, government portals or support resources. We are not responsible for third-party website content, privacy practices, downtime, policies or actions.

27. Limitation of Liability

DTFShop shall not be liable for indirect, incidental, consequential, business-loss or misuse-related damages caused by use of the website, inability to use the website, wrong product selection, incompatible setup, improper handling, courier delay, customer error, third-party service failure or machine infrastructure issues.

28. Website Errors and Interruptions

We do not guarantee that the website will always be free from errors, interruptions, technical issues, delays or temporary unavailability. We may improve, update or maintain the website from time to time.

29. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes arising shall be subject to the appropriate jurisdiction of courts in Bangalore, Karnataka, unless otherwise required by applicable law.