Return Policy
Return, Refund and Replacement Policy
This Return Policy explains return eligibility, unopened product rules, refused parcel refunds, courier return process, inspection, replacement, exchange and refund terms for DTFShop customers.
Please read this policy before ordering consumables, printer parts, accessories, machines or imported items from DTFShop.in.
Return rule summary
- 7-day return applies only to unopened and unused eligible items.
- Original Chinese packing must not be opened, removed, damaged or scratched.
- If you refuse delivery before accepting the parcel, refund can be initiated after return confirmation.
- Self-courier returns are refunded only after receipt, inspection and eligibility approval.
Return Policy Overview
At DTFShop.in by ProlificGeeks, we sell DTF consumables, printer parts, accessories, imported machines and technical products. Many products are packed in direct factory or Chinese export packing. Once such packing is opened, removed, torn, scratched or disturbed, we may not be able to repack and resell the item in the same condition.
Because of this, returns are allowed only for eligible products and only when the product is unopened, unused, undamaged and returned with original packing, unless DTFShop support gives written approval for a different resolution.
Return Policy Page Guide
Use this guide to understand the most important return and refund rules before sending any product back.
Eligibility for Returns
1. 7-Day Return Window
Eligible products may be requested for return within 7 days from delivery. This 7-day return policy applies only when the product is unopened, unused, in original factory condition and in original packing.
2. Unopened Packing Requirement
- The product packing must not be opened, removed, cut, torn, scratched, dented, taped again or repacked.
- Original Chinese or factory packing, labels, seals, boxes, pouches and accessories must remain intact.
- If packing is opened, we may not be able to repack it in the same factory condition, so return may be rejected.
3. Refusing Delivery Before Acceptance
If you do not want the product and you refuse the parcel before accepting delivery, refund can be initiated after the courier returns the parcel to us and we confirm that the product is received back safely and unopened.
4. Self-Courier Return
If you return the product by your own courier, you must pack it safely so the original packing is not damaged. Refund or replacement can be processed only after DTFShop receives the parcel, identifies the product, checks the condition and approves eligibility.
Non-Returnable Items
Important unopened packing note
Opened, used, scratched, damaged, repacked or packing-removed items are not eligible for normal 7-day return because factory packing cannot be restored in the same way.
Technical product note
DTF and printer products depend on setup, compatibility, handling and storage. Some items cannot be accepted back once opened or installed.
5. Items Not Eligible for Return
- Opened consumables such as DTF ink, powder, film, cleaning liquid or maintenance liquids.
- Used, installed, tested, scratched, damaged or customer-handled products.
- Printheads, cartridges, dampers, boards, cables and sensitive technical spare parts once opened.
- Machines, converted printers, custom-ordered items, special import items or made-to-order products.
- Products returned without original packing, accessories, invoice, serial label or product identification.
- Products damaged during customer return courier due to poor packing.
Machine Return and Exchange Policy
Printers, heavy machines, imported equipment, customer-built machines and order-based machines cannot be returned casually like regular consumer products. Machines are technical products and require inspection, installation readiness and proper customer handling.
These products are factory shipped, imported or order-based. In case of a valid technical issue, the resolution will be through:
6. Machine Resolution Options
- Inspection by DTFShop support.
- Repair guidance or repair support.
- Service support where applicable.
- Part replacement where applicable.
- Warranty support as per product and company policy.
Important machine policy
Machine issues do not automatically qualify for return, exchange or refund. Once goods are sold, they cannot be taken back or exchanged. This policy applies whether or not the same wording is repeated on the invoice.
Payment Terms
All machines, printers and technical products are order-based products. Advance payment, delivery charges, extra costs or warehouse release charges may apply depending on product type, shipping method and customer location.
7. Order and Payment Understanding
- DTFShop and ProlificGeeks do not provide credit terms unless separately approved in writing by management.
- Because many products are imported, order-based and inventory-sensitive, pending payment will be accepted before release of goods.
- Payment may be required before dispatch, delivery or service where applicable.
8. Payment May Cover
- Dispatch from warehouse.
- Delivery charges or logistics cost.
- Order processing.
- Transport handover.
- Machine handling.
- Installation service where applicable.
Delivery and Warehouse Release
Goods will be released only after full payment, customer confirmation and availability of the relevant documents or packing material, where applicable. Warehouse or courier release depends on operational processing time.
Customer is responsible for verifying:
9. Delivery Verification Checklist
- Invoice details.
- Product model.
- Quantity.
- Delivery address.
- Payment completion.
- Transport details.
Installation Responsibility and Physical Damage
If the machine is damaged, burnt or fails during installation without proper electrical setup, power stability, earthing or site readiness, ProlificGeeks will take responsibility only as per the situation and warranty/service terms.
However, once installation is completed and our installation person leaves the customer premises, the machine becomes the customer responsibility.
10. Customer-Side Responsibility
After installation completion, damage caused by the following will be treated as physical, customer-side or operation-related damage:
- Power fluctuation.
- Wrong electrical connection.
- Poor earthing.
- Inverter, UPS or load issue.
- Moisture, dust or ink leak.
- Mishandling of machine or carriage.
- Unauthorized technician work.
- Improper environment.
Warranty note
Such cases will be handled as per ProlificGeeks Warranty Policy and may not be covered under warranty.
Return Process
11. Raise a Return Request First
Do not send any item back without contacting DTFShop support first. Share your order number, product name, reason for return, parcel photos and packing condition photos on WhatsApp or support ticket.
12. Return Steps
- Contact WhatsApp support with order details and reason for return.
- Share invoice details, product photos and parcel/packing condition.
- Wait for support review and return approval.
- If approved, customer must securely pack and ship the product back.
- DTFShop will inspect the product after receiving it.
- Refund or exchange decision will be made after inspection.
13. Approval Before Dispatching Return
Our support team will check whether the product is eligible for return. If approved, we will share the return address and instructions. Return approval does not mean automatic refund; final decision depends on physical inspection after receipt.
14. Customer Return Courier
Unless support confirms otherwise, customer is responsible for sending the product back safely. Use reliable courier and share tracking details. Damage during return transit may reduce or cancel refund eligibility.
15. Inspection After Receiving Return
After receiving the return parcel, we will identify the product and inspect packing, seal, condition, scratches, missing items, usage signs and invoice/order match. Refund, replacement or rejection will be decided after inspection.
Refunds, Replacement and Cancellation
16. Refund Approval
Refund is initiated only after the returned product is received, inspected and approved. If the product is opened, used, damaged, scratched, repacked, missing accessories or not matching order details, refund may be rejected or adjusted.
17. Refund Method and Timeline
Once the returned product is received and approved, we will inform the customer regarding approved or rejected refund status. If approved, refund will be processed to the original payment method within 7-10 business days.
Shipping charges, transport charges, packing charges, installation charges and service charges are non-refundable unless approved by management.
18. Exchange
Exchange is available only for eligible sealed products, subject to product availability and support approval.
- Product received is defective.
- Product received is damaged.
- Wrong product was delivered.
Exchange request must be raised within 7 days of delivery. Machine exchanges are not available. Machine-related issues will be handled through repair, service or warranty support.
19. Order Cancellation
Orders can be cancelled only before dispatch or courier booking. Once a parcel is shipped, cancellation may not be possible. If customer refuses the parcel, refund will depend on return receipt, courier charges and product condition.
20. Non-Refundable Cancellation Costs
For machines, custom orders, imported products or order-based processing, cancellation may not be possible once procurement, packing, dispatch or import process has started.
Important Notes
21. Please Read Before Return
- Items returned without prior approval will not be accepted.
- Customers should take a video before returning the product.
- We are not responsible for return loss or damage during return transit.
- Machines and imported heavy products are non-returnable.
- Full payment is mandatory before goods release.
- Warranty-related physical damage terms are covered under the Warranty Policy.
- Support decision will be based on inspection, product condition and official policy.
Contact Support
For questions related to returns, refunds, exchanges, payment terms or machine service, contact DTFShop support.
WhatsApp Support
+91 81235 24574
Important Policy Links
Return Policy FAQs
Common questions customers may have before returning a DTFShop product.
Can I return a product within 7 days?
Yes, but only if the product is eligible, unopened, unused, undamaged and in original factory packing.
Can I return an item after opening the Chinese packing?
Normally no. Many items come in direct Chinese or factory packing. Once opened, removed, scratched or repacked, we cannot restore the same packing condition.
What if I refuse the parcel before accepting it?
If you refuse delivery before accepting the parcel, refund can be initiated after the parcel returns to DTFShop and we confirm it is received back safely and unopened.
When will I get my refund?
Refund is processed only after return receipt, identification, inspection and approval. Bank or payment gateway timeline may vary after initiation.
Have a return question before sending a product?
Contact DTFShop support before dispatching any return parcel, especially for unopened packing, imported items, technical parts or machines.